After Action has been investigated and completed, a resolution may be opened on an Action. The resolution indicates the entity assigned the action, has completed investigation. The resolution may have the following status: SOLVED, NOT SOLVED, ESCALATED. The resolution should describe the solution to the problem, preferably in as much detail as possible, so that it may act as source of information should the same grievance be raised by another individual.


The following table shows all options in resolution window that have to be completed



Option

Description

Case Resolution Number

Unique Primary Key for this table

Is Investigation Completed:

YES/NO, field

Is complaint filed

YES/NO, field

Commissioner comments

Enter Comments from the commissioner

Date Report Center was notified:

Date when the ACC Report Center was notified

Complainer:

Date when the Complainer was notified

Action Taken

Selection the appropriate action being resolved

Status

SOLVED, NOT SOLVED, ESCALATED




Grievance Redress Management System