Action / Task Management
An Action represents an implementable procedure to resolve the grievance. This can include investigation by the ACC, or by another agency. To add an action, begin by selecting your grievance from the dashboard. This will take you to the “Grievance Edit” mode
After clicking Add Case the following Window will pop-up, make the required entries and select create at the end.
Once you select action tab, you can add an Action, using the window below
Step 1: Select which classification you want to add an action
Step 2: Provide some analysis comments
Step 3: The action must be assigned to an individual, who shall be responsible for investigation and resolving the issue. The selected person shall receive an email notification
Step 4: Select Create
Optional: You may select the Target Resolution date. This is the date you expect feedback from the person investigating the issue.